Credo FAQ
OUR TEAM

We love the products we offer, but, if something just isn’t for you, we have a return policy that is easy for our customers. Purchases made online can be returned within 30 days of receipt, back to the original method of payment. We do not accept returns on Last Call items or items that have been substantially used.

Purchases made online can be returned within 30 days of delivery. For all online returns, please visit https://credobeauty.loopreturns.com/#/. You will need your order number and the ship to zip code. You are able to return your item to store credit, original form of payment or exchange for a different shade. Return costs back to our warehouse in Indiana are $5. You will be provided a pre-paid label or USPS QR Code to drop off with your local mail person of Post Office. NO EDITS OR CANCELLATIONS can be made to returns one placed. Returns from different orders cannot be combined. Should you have any issues with your return please email: arealperson@credobeauty.com Returns are processed daily. Once received you will be issued your refund or credit via email confirmation.

Our retail locations are now accepting returns for items purchased over the phone or in store. You have 30 days to return products purchased in store, that are unused, for a full refund. You can return products that are gently used for a store credit in the form of a gift card within 30 days of purchase. To initiate a return that was purchased in store, please contact the store directly to help you with the return process.

To initiate a return purchased online, please visit our self automated return portal: https://credobeauty.loopreturns.com/#/Shipping We are unable to combine returns from multiple orders at this time. Please send separately. There is a $5 shipping and handling label fee for all returns. If you are near a Credo Store, bring in the item you wish to return within 30 days of the day it was received.

While we will give you a full refund for your product, unused or gently used, we are unable to refund shipping costs.

If you would like to exchange your item(s) please use our return portal (https://credobeauty.loopreturns.com/#/) and select the store credit option. You will receive an E Gift Card once your return has been approved. This card can be used on any purchase in the future and does not expire. Not redeemable for cash. Items that are purchased as an exchange can be returned for store credit only.

Yes! Please be sure to bring your order number & the items that you are returning so our team can take care of you properly. Please allow 24-48 hours for the return to be processed. The refund will be issued to the original form of payment. You will receive an email notification letting you know your refund has been processed.

Items purchased in-store must be returned within 30 days of purchase. Please have your receipt of purchase in hand or, if you have created an account with us, we can look up your date of purchase. For items that are sealed and unused, a full refund will be given to the original method of payment. For items that are gently used, store credit will be given.

Our returns department makes every effort to process returns as quickly as possible. You will generally receive your refund within 48 hours of the return package being marked as delivered. Returns can take up to 7 business days during peak season and depending on your bank. All returns are processed back to the original method of payment unless store credit is chosen. If the payment for an order was split between an E-gift Card and another method of payment, the return will automatically go back first to the E-gift card with any remainder to the second form of payment. *Credo is not able to edit or modify payments on returns once processed.

No, all Last Call items or marked down merchandise is final sale and cannot be returned or refunded.

DPO’s. Please note your order will ship USPS and can take over a month to arrive depending on security parameters. We regret that returns on these orders will be limited to store credit only and cannot be accommodated past 45 days of the order being placed. Please reach out directly to our Client Experience Team (arealperson@credobeauty.com) for any further questions or to initiate a return. Credo Beauty reserves the right to deny a return on any of these orders and return shipping costs will be the responsibility of the purchaser.

No, all orders placed through Supergreat are considered final sale.

Unfortunately, our system only allows one discount per order, as stated in our terms and conditions. If you have another discount code that you would like to use, please feel free to use it towards a future purchase.

We may offer discounts and other promotions from time to time, so be sure to sign up for emails to receive notifications!
Our promotions are limited time only and cannot be applied to past orders.
All marked down merchandise is final sale and cannot be returned. To learn more about our product exclusions, click here.

Once you sign up for an account on our website, you will automatically be emailed a discount code. Please be sure to check your promotions and spam folders. Be sure to check your email before you place your first order! You must enter your 10% discount code at checkout for it to apply to your order.

Unfortunately, we are unable to apply discounts or promo codes retroactively as sales and promotions are for a limited time only. While we would love to be able to provide a discount for everyone who placed their order before a sale or promotion, we do have to set some guidelines to ensure consistency and fairness to all customers. We hope that you can understand.

Gift cards are excluded from all sales, promotions (with a qualifier) and discount codes. To learn more about our promotion exclusions, click here.

If your order falls below $50 after you have entered the discount code, free shipping no longer applies. Your order must be over $50 after discounts have been entered and applied. We are unable to apply another discount code to enable free shipping, as stated in our terms and conditions.

All in-stock orders are processed as quickly as possible but can take up to 48 hours to ship. If you place an order after 1pm CST on a Friday, your order will be fulfilled on that following Monday. Please keep in mind that this may change or be delayed during holidays and holiday weekends or due to inclement weather.

An order cannot be cancelled after it has been placed and you have confirmation. We are not able to make any exceptions.

Additionally, we are not able to edit or modify orders in any way after they have been placed, including shipping address. If you made a mistake in your order, please email arealperson@credobeauty.com when you receive it and we will work out a return or other solution.

Our warehouse is located in Indiana.

Orders are shipped via DHL, FedEx or USPS depending on the quickest delivery method for your address. Once your order has shipped, you will get a confirmation email with tracking. Please note tracking can take up to 24 hours to show movement. If you received a DHL tracking number, on the DHL tracking page, be on the lookout for the link to the USPS tracking number in which your package will be delivered.

Once your package has left our fulfillment center you will immediately receive a shipping confirmation which allows you to track the package right to your door. If you have not received the email (please do check spam/junk/promotions folders),kindly email arealperson@credobeauty.com so that we may look into this for you. *tracking can take up to 8 hours to populate

Should your package declare a delivery confirmation but you are unable to locate it please reach out immediately to arealperson@credobeauty.com and we will be able to assist you. Any order reported missing 14 days after delivery receipt will not be eligible for a replacement, refund or resolution. Please do not file a claim directly for your missing package. Our Client Experience Team will be able to assist with this process. Filing a claim independently will affect your resolution process and may alter our ability to replace or refund your missing items.

Please email arealperson@credobeauty.com and include a photo of the item and a description of the damage. All damages need to be reported within 2 weeks of delivery receipt. Please keep our environment in mind, and respect that we only send out replacements if a product is damaged to the point that it is unusable.

Please contact arealperson@credobeauty.com with your order number and our Client Experience team will remedy this for you and make sure you receive the correct items.

Credo wants to ensure every order you make is safely and securely delivered to you! For this reason, all orders with a value of $500 and over will require a signature for delivery. Should you not be there to sign for your package, please find information in the links below on how to obtain your package.

Package Sent USPS/DHL: https://www.easyship.com/blog/usps-signature-required

Package Sent FedEx: https://www.fedex.com/en-us/delivery-options/signature-services.html

If you need any further assistance please email our client experience team at arealperson@credobeauty.com

All orders over $50.00 after discounts have been applied, ship for free. Orders under $50.00 will incur an $8.50 shipping charge for DHL, FedEx or USPS ground transportation.

Yes! We are now able to ship to PO Boxes.

We ship within the United States including Hawaii and Alaska. At this time, Credo does not ship Internationally or to Puerto Rico, Canada, Micronesia, Guam, Northern Marina Islands, Palau or US Virgin Islands.

You are welcome to place an order on credobeauty.com and ship to a forwarding service if you live outside the continental US. Please note Credo Beauty absolves itself from any missing/damaged/undelivered items/packages once the order has been marked delivered to that forwarding service. Please contact your forwarding service directly for any issues related to your final delivery. Credo Beauty delivers packages to continental US addresses within 3-10 business days. Please contact your forwarding service for estimated delivery times to direct to you.

Of course! Our teams are happy to assist you. Please visit our Store Locator Page to contact us.

If we cannot fulfill your order completely, we will email you to let you know. We will refund back to the original payment method.

Credo accepts all major credit cards, PayPal and AfterPay.

You can sign up for Credo Rewards by simply creating an account or logging in to an existing account. Your Credo Rewards points are tracked by your email address, so don’t worry if you forgot to sign in to make a purchase. Use the same email address you use online for any purchases made in a Credo store and your points will automatically merge.

Please log in to your CredoBeauty.com account or create an account. Once you are logged in, you can see your points and your membership status in your account.

Yes! Your online account will only show transaction history for your credobeauty.com purchases, but your points balance and membership tier do reflect your in-store purchases. If something looks off, please email us at arealperson@credobeauty.com.

You will need to use the same email address to check out online as you do in store. All rewards are tied to your email address so you must be logged in to your account to access your points and membership details online. If you have only purchased in store, please create an account using the same email address used to purchase in a Credo location.

Even though you may have shopped in store (or online) before, there is a chance you have never formally created an account on our website. Yes, even you get our emails about your points balance! Click on “Create an Account” and be sure to use the same email you have used in store.

If you’ve used multiple email addresses on credobeauty.com and Credo store locations, please email us at arealperson@credobeauty.com and include the email addresses you’ve used. Please also identify which email address you’d like to keep as your Credo Rewards address.

Please email all questions regarding Credo Rewards points to arealperson@credobeauty.com.

Our rewards program allows for you to earn points for in-store and online purchases. These points can be used to redeem a selection of deluxe to full-sized reward products. To redeem online, first log in to your online Credo Beauty account and browse the rewards from the rewards page. You can add a Reward to your online basket from the Rewards Page or during the online checkout process. When shopping in-store, you will see the Rewards items at the cash wrap when you check out. These rewards are limited in quantity and subject to change. To see what products are offered head to our rewards page.

No, Credo Rewards points never expire!

To achieve Level 2 status, spend $350+ in a rolling calendar year on Credo merchandise purchased online or in Credo stores. If you do not meet your spend threshold after a calendar year from entry date into the tier, you will be automatically moved into the next lowest tier.

To achieve Level 3 status, you must spend $1000+ in a rolling calendar year on Credo merchandise purchased online or in Credo stores. If you do not meet your spend threshold after a calendar year from entry date into the tier, you will be automatically moved into the next lowest tier.

You must be logged into your Credo Beauty account to redeem membership benefits, including rewards. Free shipping on all orders is only applicable to Level 3 members, and is only valid for orders placed online at credobeauty.com from May 12th, 2020 through December 31st, 2020. Credo will not retroactively refund you for any purchases placed before May 12th, 2020.

All points earned from the purchase, including bonus points, will be deducted from your account when merchandise is returned that was originally purchased using your Credo Beauty account.

Your Account Details page has all of your online order history and your current points balance and membership tier status. On this page, you can also redeem points for Rewards and learn more about your Credo Rewards benefits. To access this page, simply log in to your Credo Beauty account.

We have E Gift cards which are only valid for online purchases. When you purchase an E gift card, it will be sent to your email and you can simply forward the email to your recipient or print out the card.

We also have physical gift cards which are only valid for in store purchases which can be purchased through our retail locations. These are also valid towards beauty bar appointments and spa treatments

If you are interested in submitting your brand to Credo, please email submissions@credobeauty.com. All submissions must include complete ingredient listings for each product in your assortment in order to be considered, and every product must be compliant with The Dirty List®. Credo strives to have more Black and POC brands represented in our stores and online, so please do share with us this fact if it applies to you!

We're committed to creating a more sustainable beauty industry, and recycling is a key part of this. We’ve founded Pact, a collective not-for-profit recycling program for the beauty industry, by the beauty industry, to create a more sustainable, circular system and reduce cosmetic waste. Recycle these empty items at home in your curbside recycling program: all glass, paper/cardboard, and plastics #1, 2 and 5, when they are the size of yogurt cup or larger. Bring these empty items to your Credo store to throw in a Pact bin: plastics #1, 2 and 5 that are small, and other "hard to recycle" packages like squeezable tubes, makeup compacts and mascara tubes, pumps, and other small packaging. 1 authorized empty item = 10 Credo Rewards Points. Up to 12 items max can be recycled per store visit. (Please note, all products must be truly empty, and we cannot accept aerosols, perfume, nail products, toothpaste tubes, pouches, plastic bags and some other things that cannot be recycled even with specialty take back programs). Click here for a full Recycling Guide.

Yes! All the products we carry are cruelty free.

Unfortunately, at this time there is no way to transfer store credit to your online account. If you would like to use your store credit but are unable to make it into a store, we suggest that you place a phone order through one of our stores, and they can charge you using your store credit. The store will then send your items directly.

No. For all wholesale inquiries we recommend that you reach out to the brand directly.

Please send all emails regarding marketing events or Instagram collaborations to marketing@credobeauty.com.

Please send affiliate requests to affiliates@credobeauty.com.

As of June 1st 2021, Credo will no longer offer single-use sampling online. This is the first big milestone of our Sustainable Packaging Guidelines and was found necessary when we realized the impact these small items had on the environment. Our online customers have various options to try and discover new products through travel sizes, discovery kits, our rewards program and our multi-branded gifts.

As of June 1st 2021, Credo will no longer offer single-use sampling in-store. This is the first big milestone of our Sustainable Packaging Guidelines and was found necessary when we realized the impact these small items had on the environment. Customers will be able to purchase small reusable jars made of upcycled plant fiber. These jars can be reused when you travel, or in-store to sample again when you bring back your sanitized jars.